Help · Contact
Contact and Support
You can contact CroReal.com, and individual advertisers or estate agencies, directly through the site without needing to call. Here's a quick guide to who to reach out to, and how.
48 htypical support response time
9 languagescommunication with automatic translation
Freecontacting advertisers and support
Formthe main channel for getting in touch
The contact form
How to write to CroReal.com, step by step
The contact form is on the site's Contact page, linked from the main menu.
1
Choose a category
Pick what your message is about — your account, a specific listing, a partnership, or a technical issue.
2
Fill in your details and message
Give the email address you want a reply at, and describe your question or issue as specifically as you can.
3
Submit the form
We typically reply within 48 hours; more complex questions can take a little longer.
Contacting a specific advertiser or agent works differently — directly from that property's page, see the questions below.
Frequently asked questions
How and who to contact
A breakdown of contact routes depending on what you need.
How do I contact CroReal.com with a question?
The fastest way is the contact form — choose a category, describe your issue and submit. We typically reply within 48 hours.
How do I contact a specific advertiser or agent about a property?
Every property page shows a phone number, an email and a contact form — you can send a message directly without registering, and the owner or agent will reply to you directly.
How long does a reply take?
Questions sent directly to CroReal.com are usually answered within 48 hours. A reply from a specific advertiser or agent depends on their own availability and isn't guaranteed by the site.
Do I need to write in English to talk to an advertiser?
No — messages sent through the contact form are automatically translated into the recipient's language, so you can communicate in any of CroReal.com's 9 supported languages.
How do I report an outdated, suspicious, or incorrectly filled-in listing?
Send us the listing number or link via the contact form and briefly describe the issue — we'll review the listing and correct or remove it if needed.
Who do I contact about a technical problem with my account or the site?
Technical issues (logging in, listing a property, uploading photos, and so on) also go through the contact form — tell us exactly what happened and on which device or browser.
How do I contact you about a business partnership or a business account?
Write to us via the contact form with the partnership category selected — whether it's an estate agency business account or another kind of partnership. More on business accounts in estate agencies and agents.
How do I reach you for a press or media enquiry?
Press and business enquiries go through the same contact form as regular support — just say so in your message, and we'll route it to the right person quickly.
Does CroReal.com have a support phone line?
The site's main support channel is the contact form. Phone numbers shown on individual listings belong to specific advertisers and agents, not to CroReal.com directly.
How do I ask for my account or personal data to be deleted?
Write to us via the contact form asking us to delete your profile — we usually process this within 48 hours, in line with GDPR.
Related
Useful links
Tools and help topics that follow on from this page.
Not sure who to ask?
Describe your question in the contact form — we typically reply within 48 hours.